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Delivery Schedule Update

Posted by Richard

Delivery Calendar

Our delivery/collection schedule operates on a week commencing basis, if you were to place an order today the following dates are the earliest your order would be available for delivery/collection.

Trussed rafter (roof truss) orders for delivery/collection on week commencing Monday 20th May and easi-joist® (Posi-Joist™, SpaceJoist™, Ecojoist®) orders for delivery/collection on week commencing Monday 20th May.

As always terms and conditions apply, the main one being that you have confirmed the sizes are correct and that your payment has cleared before an order can be manufactured and delivered. Payment can be made by one of the following methods:

  • Debit card (No surcharges) in person or over the phone (Delivery usually around 5 working days)
  • Mastercard Personal - Credit card (surcharge of up to 2.09% applies) in person or over the phone (Delivery usually around 5 working days)
  • Visa Personal - Credit card (surcharge of up to 2.09% applies) in person or over the phone (Delivery usually around 5 working days)
  • Mastercard/Visa Business - Credit card (surcharge of up to 2.09% applies) in person or over the phone (Delivery usually around 5 working days)
  • Cash in person (Delivery usually around 5 working days)
  • Cheque through the post or in person (Can take 5 working days to clear so delivery is usually around 10 working days)
  • Bank transfer (Can take 3 working days to clear so delivery is usually around 5 working days)

The reason we apply a surcharge to credit card transactions is to cover the cost of the commission charges that we have to pay to our credit card terminal provider for those payments made by credit card. For example if a trussed rafter roof package costs £5000.00 and the commission charge is 2.09% we would have to pay the terminal company £104.50, for that one job it may not sound like a lot but when we are supplying hundreds of roof & floor packages that total soon adds up. It is for that reason that we recommend using other payment methods for which Customers are not charged for making payment by such as bank transfer, cheque or debit card.

You can place an enquiry using one of the methods below:

easi-joist sizes and prices

Posted by Richard

Today we have updated the easi-joist section of our website to combine most of the information onto just the main page, rather than having half a dozen, which should now make it easier to find the information you are looking for. To make room for all this information on just the one page we have introduced a new full width page template which has done away with the sidebar, which only contained our twitter feed anyway, so that's no great loss.

In the coming months Wolf System Ltd will be producing technical information regarding the use of easi-joist as a stud wall in timber frame construction, as soon as that is released I will add it to the easi-joist Walls section of the easi-joist page.

The one thing that everyone hopes to find is an easi-joist price list, unfortunately we are unable to produce one, that's because easi-joist is available in multiple lengths, widths, depths and internal web configurations, as well as with multiple end support conditions, so producing a list that is easy to read and understand is near impossible. It is for these reasons that we have put together an online easi-joist enquiry form, which will allow you to enter multiple joist lengths and quantities and once we have received it we will send you the quotation as soon as possible.

easi-joist Enquiry Form Updated! Finally

Posted by Richard

Late last year when Internet Explorer 9 was released it came to my attention that the enquiry forms where not completely compatible with the new browser, so I set about updating them one at a time. After a few weeks I had updated the general enquiry form, the trussed rafter enquiry form and the place an order form, the easi-joist enquiry form though I just didn't get round to completing.

So this Saturday, more than seven months down the line, I was browsing the Internet when I came across Gravity Forms a WordPress plugin, this website is actually running on WordPress which is primarily designed to be a blogging platform that you can install on your own web hosts server so you can manage and customise it how you want. Anyway I decided to install the Gravity Forms plugin and I re-designed the general enquiry form in the plugin which which makes it super easy for anyone to make a form because you essentially pick which elements (text boxes, drop downs, checkboxes etc) that you want on your form and it does all the hard work of writing the code for you as well as setting up the database table to store the forms entries and the email notifications to tell you when someone has completed the form.

After testing the general enquiry form and being satisfied that I had it setup and working correctly I decided that it was past time that I sorted out the easi-joist enquiry form so after about an hour of work placing and customising all the form elements I wanted the form was finished. I carried out a couple of tests and then replaced the old enquiry form with the new form I created using Gravity Forms, that isn't the end though because you can still only enter the dimensions and quantity for one joist, in one of the next updates to the Gravity Forms plugin they are going to be adding the ability to add additional elements on the fly so as you are filling in the form you will be able to press a button and add another box or two to the form so you can add another joists details to the enquiry.

Enquiry forms and IE9

Posted by Richard

Late last year it came to my attention that there was an issue with the Internet Explorer 9 beta version which was preventing some of the enquiry forms from being submitted by telling the user that they had failed to complete a required field when the form was validated. Unfortunately the scripts that validate the form are a number of years old now and won’t be getting updated so I am in the process of testing out the jquery validation scripts and so far so good, once I am happy that the test form works I will begin the process of upgrading the existing forms to work with the new scripts. In the mean time I would advise against using IE9 beta when trying to place an enquiry.
The new look Place an Order Form
Update 6/1/2011:
I am now happy enough with the new form validation to start rolling it out, the first to get the upgrade is the Place an Order form which is used to convert an existing enquiry into an order. The only minor issue that I have to sort out is the title tags for each of the text boxes, which are showing “<b>” and “</b>” which is the piece of code that makes text bold, the problem is those title tags double up as the validation error message so they need those tags, no doubt I will find a solution at some point.

Update 8/1/2011:
I have now upgraded the  General Enquiry form with the new jquery validation, the old form was split across three accordion panels, the new form is split across two tabbed panels instead, the first tab is the enquiry form that asks for your name, contact details, and your message to the design team, with the second tab containing the file upload facility.  With the old form you were limited to uploading three files, since we have now moved to new web and emails hosts our maximum combined file attachment size has increased from 10MB to 25MB, so I have added two more file attachment fields bringing the total to five.  The file upload facility is something I have decided to look into further, specifically making the process a bit more user friendly, currently the user doesn’t really know what is going on until they are redirect to the successful enquiry page, it’s not really an issue if the attachments are only small but once you get to a few MB’s it can feel like a long time during which not much seems to happen, hopefully I will be able to find away of bringing some sort of progress indicator into the system.

Update 9/1/2011:
I have now upgraded the Trussed Rafter Enquiry Form with the new jquery validation and the tabbed panel layout as seen on the other recently updated forms.  The only thing I still have left to do on this form is reinstate the feet and inches to millimetres calculator that was found in the sidebar of the old form.

VAT Update

Posted by Richard

As you may be aware VAT returns to 17.5% on the 1st of January, so any quotations produced in the next few weeks which will only be ordered, delivered and invoiced next year are required to have the 17.5% VAT rate applied.

New Theme Switched On

Posted by Richard

So after a bit of tweaking I have decided to bite the bullet and switch the new theme on, I have managed to sort out a few issues, some remain but at the moment I am not to concerned about them.  I will however continue to tweak a few things every so often until I am completely happy with it.  If anyone has any suggestions please feel free to use to comment form (if it works) or  the general enquiry form to send them in.